FAQ

Absolutely! Our website is powered by Shopify, one of the most secure and trusted e-commerce platforms in the world. We take extra steps to ensure a safe and smooth shopping experience for our customers.

Why You Can Shop with Confidence:

✔ Secure Payments – We accept Credit cards, Debit cards, Shop Pay, Apple pay, Google Pay and PayPal, all of which offer buyer's protection. Your payment details are encrypted and never stored.

✔ Our wines ARE in ths UK – We import our wines from Portugal and store them in our UK warehouse. This means that you'll receive your wine pretty fast :)

✔ Transparent Pricing – The price you see is the final price - all taxes and duties are included, so there are no surprises.

✔ Real Customer Support – We’re a real team, not just a faceless website! If you have any questions, we’re here to help.

✔ Easy Returns & Refunds – We stand by our wines and want you to be happy with your order. Check out our return policy for peace of mind.

We’re committed to offering a reliable and enjoyable wine-buying experience.

If you have any doubts or need assistance, just reach out - we’d love to help! 🍷😊

Absolutely not!

The price you see is the price you pay 😊

We import our wines directly from Portugal and store them in our UK partner warehouse.

This means that all taxes including excise (UK wine tax), import duty and VAT are paid for.

If you have any doubts or need assistance we’d love to help! 🍷

We currently ship to addresses within Mainland United Kingdom.

All orders will be sent to the address provided at checkout, so please double-check your shipping details to prevent any delays.

Unfortunately, we do not deliver to Northern Ireland or the Channel Islands currently.

If you’re outside the UK and interested in purchasing our wines for delivery within Europe, please contact us, and one of our EU associates will assist you. 

You can also place an order from outside the UK if the delivery address is within UK mainland (England, Scotland and Wales).

Delivery takes between 2-5 business days, depending on your location. We strive to deliver as soon as possible; however, delivery times are estimates and may vary based on unforeseen circumstances, including weather or carrier delays.

We will let you know when we dispatch your order, enabling order tracking whenever applicable.

You will receive an email confirming dispatch and informing you of the tracking number you may use to keep an eye on your order. On delivery day, you will get a text message from the carrier, confirming he has left the warehouse – this does not mean he/she will be heading immediately your way, so please do observe the scheduled time of delivery.

Orders will be dispatched only upon payment confirmation.

Please note that our delivery service operates “throughout the day,” so we recommend choosing an address where someone is usually available to receive the order. If you’re not home often, consider using an alternative address, such as your workplace, a family member’s home, or a neighbour’s address.

You can pay for your order using your preferred method! We accept credit cards and debit cards, PayPal, and Shop if you have a Shop account. If you prefer to pay by bank transfer, please get in touch with us for details.

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return. Customer is responsible for return shipping costs

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@portugalbestwines.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@portugalbestwines.co.uk